Privacy Policy

Rolfe Marketing

Effective Date: [Insert Date]

Welcome to Rolfe Marketing (referred to as “we,” “us,” or “our”). We value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, rolfemarketing.com.au (the “Site”). By using the Site, you agree to the terms of this Privacy Policy.

1. Introduction

Rolfe Marketing (website address: rolfemarketing.com.au) values your business and trust. We are an Australia-based company dedicated to enhancing your marketing efforts through innovative digital solutions. Please read this Privacy Policy carefully, as it outlines the specific guidelines by which we handle your personal information. By accessing and using our services, you consent to the terms outlined here.

2. Data Collected

Data Storage Location

Rolfe Marketing is an Australia-based company with web servers hosted in [Hosting Location]. Our hosting provider [Hosting Provider] adheres to applicable regulations ensuring that your data is securely stored and compliant with the GDPR (General Data Protection Regulation). For more information on our hosting provider’s privacy policy, please see here: [Hosting Provider Privacy Policy].

Registration Data

When you register on our website, we store your chosen username, your email address, and any additional personal information added to your user profile. At any time, you can view, edit, or delete your personal information (except for your username). Only website administrators have the ability to see and edit this information.

Purchase Data

To receive product support, you may need to provide one or more purchase codes. These codes, along with support expiration dates and your user data, are stored securely. This information is necessary for us to provide downloads, product support, and other customer services.

Support Data

If you have registered on our website and hold a valid support account, you can submit support tickets for assistance. Support form submissions are processed via our third-party ticketing system. Only the data you explicitly provide is sent, and you will be asked for consent each time you create a new support ticket. Our ticketing system adheres to relevant data protection standards.

Comments

When you leave comments on the website, we collect the data shown in the comments form, as well as the IP address and browser user agent string to help detect spam.

Contact Form

Information submitted through the contact form on our site is sent to our company email, hosted by [Email Service Provider]. This provider adheres to applicable data protection standards. Submissions are only retained for customer service purposes and are never used for marketing or shared with third parties.

3. Google Analytics

We use Google Analytics on our site for anonymous reporting of site usage. No personalized data is stored. If you prefer to opt-out of Google Analytics monitoring your behavior on our website, please use this link: Google Analytics Opt-out.

4. Cases for Using Personal Data

We use your personal information in the following scenarios:

• Verification/identification when using the website;
• Providing technical assistance;
• Sending updates to inform users about news or changes;
• Monitoring account activity to prevent fraudulent transactions and ensure security;
• Customizing the website to make your experience more personal and engaging;
• Guaranteeing the overall performance and administrative functions run smoothly.

5. Embedded Content

Pages on this site may include embedded content, such as YouTube videos. Embedded content from other websites behaves exactly as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with the embedded content.

Services We Use:

Facebook: The Facebook page plugin is used to display our Facebook timeline. Facebook has its own cookie and privacy policies, which we do not control. Your IP is not sent to a Facebook server until you consent. More information can be found here: Facebook Privacy Policy.

Twitter: We use the Twitter API to display our tweet timeline. Twitter has its own cookie and privacy policies, which we do not control. Your IP is not sent to a Twitter server until you consent. More information: Twitter Privacy Policy.

YouTube: We use YouTube videos embedded on our site. YouTube has its own cookie and privacy policies, which we do not control. Your IP is not sent to a YouTube server until you consent. More information: YouTube Privacy Policy.

6. Cookies

Our site uses cookies—small text files placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store cart information, and provide anonymized tracking data to third-party applications like Google Analytics. Cookies generally improve your browsing experience but can be disabled. Consult your browser’s help section for more details on how to disable cookies.

Necessary Cookies (All Site Visitors):

• cfduid: Used for our CDN CloudFlare to identify individual clients behind a shared IP address and apply security settings on a per-client basis. More information: CloudFlare Privacy Policy.
• PHPSESSID: Identifies your unique session on the website.

Necessary Cookies (Additional for Logged-in Customers):

• wp-auth: Used by WordPress to authenticate logged-in visitors, password authentication, and user verification.
• wordpress_logged_in_{hash}: Used by WordPress for authenticating logged-in visitors.
• wordpress_test_cookie: Ensures cookies are working correctly.
• wp-settings-[UID]: Customizes the view of the admin interface for an individual user.
• wp-settings-{time}-[UID]: Customizes the view of the admin interface for an individual user.

7. Who Has Access To Your Data

If you are not a registered client on our site, we do not retain or view any personal information about you. Registered clients’ personal information can be accessed by:

• Our system administrators.
• Our support team while providing customer support.

8. Third-Party Access To Your Data

We do not share your data with third parties in ways that reveal your personal information, except where noted.

9. Data Retention

Support tickets or comments’ metadata is retained until you request its removal. This allows us to recognize users and automatically approve comments instead of holding them for moderation. Registered users’ personal information is stored in their user profile, which can be edited or deleted at any time (except for usernames). Website administrators are also able to see and edit this information.

10. Security Measures

We use the SSL/HTTPS protocol throughout our site, encrypting user communications with the server to prevent unauthorized third-party access. In the event of a data breach, system administrators will take necessary steps to ensure system integrity, contact affected users, and, if needed, reset passwords.

11. Your Data Rights

General Rights

Registered users or individuals who have left comments can request an export file of their personal data, including any additional data provided. You can also request data erasure, excluding any mandatory administrative, legal, or security data. Complete data erasure will impede our ability to offer support or other services.

GDPR Rights

We support the GDPR standard and permit European Union residents to use our service. Compliance with the GDPR is our intent. Refer to the EU GDPR Information Portal for more details.

12. Third-Party Websites

Our site may contain links to third-party websites. We do not screen these sites for privacy or security compliance and bear no responsibility for their conduct. Please review privacy policies and terms of service for any third-party websites you visit through our links.

13. Release of Your Data for Legal Purposes

Rolfe Marketing may disclose your information in response to legal requests from government agencies or private litigants if necessary. Such disclosures are made in good faith for civil actions, criminal investigations, or other legal matters. We may notify you of such disclosures unless prohibited by law. You release us from any damages that may arise from or relate to the release of your information to law enforcement or private litigants.

Any data transfer for legal purposes will comply with the jurisdiction’s laws.

Contact Us

If you have any questions or concerns about our Privacy Policy, please contact us at:

Rolfe Marketing
Email: hello@rolfemarketing.com.au
Address: Floor 1/80 Lorne St, Junee NSW 2663