Service detail

Support

Ongoing maintenance for live websites and campaign reporting.

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Business context

Recurring support assigns update requests to a named owner and review date.

Landing-page edits, reporting fixes, CRM checks and content changes can pile up. A support rhythm keeps priority work assigned and current.

Operational continuity: Recurring website, content, campaign, and reporting tasks are organised so marketing does not stall between larger projects.
Issue resolution: Technical, content, tracking, and publishing issues are captured, prioritised, and resolved with clearer ownership.
Iteration rhythm: Support work creates a practical feedback loop between performance review, sales input, and the next improvement.

Support review should show whether the team is resolving priority work and keeping important marketing systems current.

Support completion rate

Completed support actions / Logged support actions

Priority response coverage

Priority items reviewed / Priority items logged

★★★★★ 5.0 Average from 5 Google reviews

“attentive to our needs as we grow”
David Patrick O’Riordan, RSGx Google review

Next step

Trace each enquiry from campaign source through sales follow-up, then address the first broken handoff.