Case 18 / Launch-ready strategy

Replacing an Open Day With an Account-Based Experience

The warehouse event was built around priority-account conversations.

Client
Global leading height access platform manufacturer
Sector
Industrial manufacturing and infrastructure
Capability
Account-based marketing, executive engagement, campaign design
Evidence
Launch-ready strategy

Evidence note: Results retain the supplied evidence label and reporting context. Attributed or estimated results describe the available record, not an unsupported claim of causation.

Customer problem

Previous open-day formats could attract general interest and time-wasters without guaranteeing access to the senior people who influenced large industrial purchases. The facility and product story could support a stronger sales experience, but the invitation and follow-up model needed to reflect the audience's commercial authority.

Work delivered

Rolfe Marketing helped reshape the event as an account-based warehouse walkthrough. The campaign began by identifying priority accounts and influential contacts in the CRM. Personalised invitations and gift packs became the engagement mechanism, with a dedicated landing page and coordinated sales follow-up supporting the experience.

Delivery method

  • 01: Defined the audience at account and decision-maker level before creating assets.
  • 02: Used CRM data to coordinate invitations, ownership and follow-up.
  • 03: Designed the walkthrough around account use cases and relevant product evidence.
  • 04: Built an approval and action plan across leadership, web, design and campaign support.

Recorded outcome

The concept moved from open-ended event idea to an approved, launch-ready account-based campaign with invitations prepared and a landing-page workstream assigned. Success was redefined around access to named buyers with commercial authority.

What the evidence supports

Named invitations and CRM follow-up focused the walkthrough on buyers with commercial authority.

★★★★★ 5.0 Average from 5 Google reviews

“attentive to our needs as we grow”

David Patrick O’Riordan, RSGx Google review
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Next step

Apply the learning to your customer journey

Design an account-based experience and CRM follow-up for a small group of high-value buyers.

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